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June 4, 2023

Twitter's Head of Trust and Safety Steps Down Amidst Controversy

Irwin was the second person to hold the role since Musk's 2022 takeover

Twitter's Head of Trust and Safety, Ella Irwin, has made the decision to step down from her role, confirming the news to Reuters on Thursday. This comes as a notable development following the departure of Yoel Roth, who left the company amidst the early days of Elon Musk's eventful Twitter takeover. While Roth's exit was marked by clashes with Musk over the new owner's hands-off approach to content moderation, Irwin seemed to be more in sync with Musk's vision, which has been criticized for accommodating neo-Nazis and promoting hate speech on the platform in recent times.

As of now, neither Irwin nor Musk have provided any comments on the situation, leaving us with an air of mystery surrounding the catalyst for Irwin's resignation. However, the timing coincides with the ongoing drama surrounding Twitter.

Just recently, the Daily Wire, a conservative outlet, alleged that Twitter had "canceled a deal" to offer its film, titled "What is a Woman," for free on the platform. This feature-length documentary takes a critical stance against transgender individuals—a viewpoint that Musk defended, deeming it suitable for the social network.

In response to the allegations, Musk expressed his thoughts to Jeremy Boreing, co-CEO of the Daily Wire, acknowledging that Twitter had erred in its decision. He stated, "This was a mistake by many people at Twitter. It is definitely allowed."

However, despite Musk's affirmation, the reach of the documentary remained limited on Twitter due to the platform's policies against hateful conduct, at least at the time of writing. The departure of Twitter's head of trust and safety, Ella Irwin, raises questions about the company's ongoing struggle with content moderation and its alignment with Elon Musk's controversial approach. As the situation unfolds, it remains to be seen what impact this resignation will have on Twitter's policies and the platform's ability to effectively address hate speech and other concerning content.

Neil Hodgson Coyle
Neil Hodgson-Coyle
Editorial chief at TechNews180
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